Shipping Information

Fast Domestic Shipping

Shipments within the UK are fulfilled from our warehouses across the UK as soon as your order is verified, it may take up to 72 hours to process and ship your order during business days (Monday – Friday).

We are aiming to have your order dispatched from our facility within 1-3 business days. However, it may take longer particularly during the peak season around year end or sales.

After your order has been shipped, delivery time within the United Kingdom is 7-10 business days. Please keep in mind that during holidays or limited edition launches, this time may vary.

For all domestic UK orders, We offer our standard shipping (7-10 Business Days).

To ensure the best delivery service, we ship using the top carriers (Royal Mail, DHL, USPS, UPS).

You will be informed about the expected delivery date during checkout. Please note that shipments are only processed on UK business days.

Additionally, we will send you an email the moment your shipment is handed over to shipping provider (typically within 1-3 business days). They will provide you with a tracking number so you can follow your shipment throughout its journey.

Worldwide Shipping

For customers that do not live in the United Kingdom, we offer UPS International Shipping calculated in real time when you enter checkout. We ship via UPS.

Depending on your country, import/customs fees may be applied to your order.

CALLUM is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United Kingdom.

• Standard International Shipping (10-15 Business Days)

When your tracking number becomes available, you will receive a notification via email to track your order.

Information about customs

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Please note that we are not held liable for any custom fees in your country, hold times or incorrect shipping information provided. Allow 1 to 2 business days of processing your order to receive your tracking number.

Note: If you order multiple items, they may be shipped separately to ensure they get to you as fast as possible. In this case, you will be given individual tracking codes so you know exactly where your order is!

Lost Package

We are not liable for any misplaced or stolen packages. If your tracking number reads as successfully shipped and the address provided to us upon checkout matches the exact address we have shipped your order to, we are not held responsible if your package has been misplaced. Stolen/lost packages are nonrefundable. If you have any questions, please contact us at hello@callumdesigns.com and we will try our best to assist you with this matter.

Refund & Return Policy

For UK Orders Only:

• CALLUM offers returns on most merchandise for U.K. customers within 7 days of the delivery date.

• If 7 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.

• Please note that there is a restocking fee of £15 that will be deducted from your order.

• To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging and the tag must be attached.

To return your product, please contact us at hello@callumdesigns.com and someone from our support service will review and get back to you shortly with a return label if your claim is approved. For any other questions, feel free to contact our support at hello@callumdesigns.com and they will assist you with your return. Please always state the reason of your return in your email and your order number.

Once your return is prepared, you can drop it at your local post location. All returns are shipped back to our warehouse. Please allow 1-2 weeks for your return to arrive at our warehouse. Delivery dates may vary depending on where you are shipping your return from.

Once your return is delivered, please allow 2-3 business days for us to inspect and process the return. Once your return is processed, you will receive an email notification confirming your refund. Please allow 10-15 business days for the refund to show on your original form of payment.

International Returns

CALLUM accepts International returns. All fees are the responsibility of the customer.

To return your product, please contact us at hello@callumdesigns.com and someone from our support service will review and get back to you shortly with an unpaid return label if your claim is approved.

Domestic Exchanges (UK only)

CALLUM offers exchanges only on different sizes on the original style(s) purchased. If you would like to purchase a new style, a new order must be placed. There is no return shipping or restocking fee for exchanges.

To initiate an exchange, please contact at hello@callumdesigns.com

International Exchanges

CALLUM does not offer exchanges on International orders.

Questions?

If you have any questions or concerns, please contact us at hello@callumdesigns.com

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

Once you have received an email from us confirming your refund, please allow 2-7 business days for the money to reach your account,

Missing Items

First, please check the package carefully.

In most cases, the items might still be in the box. Before you get worried that some items are missing from your parcel, make sure you have thoroughly checked the packing materials. In some cases, some items are shipped separately and you would receive different tracking numbers if it is the case.

Lost Packages

We are not liable for any misplaced or stolen packages. If your tracking number reads as successfully shipped and the address provided to us upon checkout matches the exact address we have shipped your order to, we are not held responsible if your package has been misplaced. Stolen / lost packages are non-refundable. If you have any questions, please contact us at hello@callumdesigns.com and we will try our best to assist you with this matter.

Can I cancel/amend my order after I’ve placed it?

If your order is placed on a week day, our warehouse is really quick at packing your order up which means we can’t make any changes or cancel it once you’ve placed it. This includes changing the delivery option, delivery address or payment method.

If your order is placed on a weekend or a bank holiday, you may be able to cancel your order and place a new one instead if informed within 24 hours of placing your order.